Question 1

What size hutch does a rabbit really need?

Accepted Answer

RSPCA recommends a minimum of 3 m × 2 m × 1 m for a pair of rabbits, including a covered hide and an attached run. Standard pet-shop hutches are usually too small for full-time housing.

Question 2

What bedding is safe for small animals?

Accepted Answer

Choose paper-based bedding (like recycled paper pellets) or kiln-dried aspen. Avoid pine and cedar shavings — their aromatic oils can cause respiratory and liver problems.

Question 3

Can I keep one guinea pig alone?

Accepted Answer

It's strongly discouraged. Guinea pigs are herd animals and become withdrawn and stressed when kept alone. Two or three of the same sex (or desexed mixed pairs) are ideal.

Question 4

Do prices include GST?

Accepted Answer

Yes. Every price shown on Koala Coast Pet Supplies includes 10% GST — what you see is what you pay.

Question 5

How fast is delivery?

Accepted Answer

Most orders dispatch within 1–2 business days. Standard delivery is generally estimated at 5–8 business days. Delivery times may vary by product and fulfilment location.

Question 6

Is delivery free?

Accepted Answer

Delivery is free Australia-wide to every postcode we service. Enter your postcode on any product or cart page to confirm we deliver to you.

Question 7

Can I return an item if I change my mind?

Accepted Answer

Yes — we offer a 14-day change-of-mind return policy for eligible unused products in their original condition and packaging. Return shipping is at the customer's cost and a 10% restocking fee applies. This voluntary policy is separate from your rights under the Australian Consumer Law. See our Returns & Refunds Policy for full details.

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