Shipping Information
Clear, honest shipping for Australian pet parents.
Free Metro Delivery
Free shipping for Sydney Metropolitan, Melbourne Metropolitan, Brisbane and Gold Coast on most items.
Regional & Remote
Extra shipping fees may apply for regional and remote postcodes. You'll always see the cost before you check out.
Delivery Timeframes
Delivery timeframes are estimates and can vary by location, supplier and season.
Bulky Items
Some bulky items may require special handling and additional freight.
Shipping zones
Free metro delivery is available to Sydney Metropolitan, Melbourne Metropolitan, Brisbane and Gold Coast. For all other postcodes, including regional and remote areas, additional freight may apply depending on size, weight and location of the item.
Delivery timeframes
Most metro orders dispatch within 1–2 business days. Standard delivery to metro areas typically takes 3–7 business days; regional and remote areas may take longer. Timeframes are estimates and can be affected by carrier delays, weather and high-demand periods.
Bulky & oversized items
Items like aquariums, large kennels and habitats may require specialist freight and longer delivery times. Where extra freight applies, the cost is shown before you complete checkout.
Fulfilment Partners & Packaging
To provide a wide range of pet supplies across Australia, we work with trusted fulfilment partners, including DropXL / vidaXL. Some orders may be dispatched directly from partner warehouses. As a result, packaging, labels, manuals or delivery documents may display the vidaXL name or logo. This does not affect your order, warranty rights, support or returns process. Please contact our store directly if you need help with an order.