Shipping Information
Clear, honest shipping for Australian shoppers.
- · Free standard delivery to supported Australian postcodes only.
- · A small number of postcodes are excluded — please check yours below.
- · No minimum spend, and no standard freight, handling or oversized-item surcharge on our current range.
- · Most orders dispatch within 1–2 business days; standard delivery is generally 5–8 business days. These are estimates, not guarantees.
- · Orders may arrive in separate parcels, with separate tracking, from multiple supplier fulfilment locations.
- · Products may be dispatched from Australian or overseas fulfilment locations, depending on the supplier, and Koala Coast remains your point of contact for the whole order.
Free Delivery
Delivery is free on every order we can ship to your postcode — no minimum spend and no freight surcharges.
Supported Postcodes
We currently deliver to a defined list of Australian postcodes. Enter yours above to confirm before you shop.
Delivery Timeframes
Delivery times may vary by product and fulfilment location. Timeframes are estimates.
Supplier Dispatch
Products may ship from Australia or overseas, including direct imports from China. Dispatch location depends on the supplier.
Where we deliver
We deliver to a supported list of Australian postcodes. If your postcode is supported, delivery is free. If it isn't supported yet, you'll see a message when you check your postcode — we're steadily expanding our delivery network, so please check back.
Delivery cost
Shipping is free Australia-wide on every order we can deliver. There are no handling fees, freight surcharges or oversized-item charges on our current range.
Delivery timeframes
Most orders dispatch within 1–2 business days. Standard delivery is generally estimated at 5–8 business days. Delivery times may vary by product and fulfilment location. Timeframes are estimates and can be affected by carrier delays, weather and high-demand periods.
Multiple parcels & tracking
Koala Coast works with a network of fulfilment partners using different fulfilment locations in Australia and overseas.
If your order contains more than one product, some items may be dispatched separately and may arrive in different parcels or on different days.
Where tracking is available, we'll send tracking details as each parcel is dispatched. This means you may receive more than one shipping notification for the same order.
There is no additional delivery charge simply because your order is sent in separate parcels.
You can continue to contact Koala Coast for support with your entire order, regardless of which fulfilment location dispatches each item.
Fulfilment Partners & Packaging
Some products may be dispatched directly from one of our fulfilment partners. Packaging and delivery documentation may vary depending on the product and dispatch location. Your order support, returns assistance and after-sales service remain managed through Koala Coast.
Questions about delivery?
Australian lifestyle store
- ABN
- 20 657 327 972
- Location
- Queensland 4218, Australia
- info@koalacoast.shop
- Phone
- 0434 242 045
- Website
- koalacoast.shop
We are an online retailer and do not operate a public retail storefront at our business location. Please do not send returns to this location or to the sender address on your parcel — contact us first for the correct return instructions.